Helpline

Advice and support when you need it most.

Data protection, cyber-security, regulation, PCI-DSS, GDPR, ISO27001, governance… There’s a lot to know. There’s more regulation every month, and more news stories about organisations that have got it wrong. The cyber-criminals are more and more sophisticated, and everyone is trying to sell you some piece of technology that will make your life better – or introduce more risk into your environment.

How it works

You pay a fixed monthly fee based on your organisation’s size, number of data subjects and the nature of your data processing. Use of the helpline is unlimited, although there are some fair use conditions. We give you a guaranteed response time and ensure that all queries are answered by an appropriately-qualified expert.

You can call us for advice and guidance or use our online form and knowledge base. We're happy to act as back-up for your internal team or be on the front line dealing with internal queries.

What else do you get?

All helpline customers receive our monthly update newsletter with analysis of changes in regulation and compliance, tips for improving your security and – if you’ve licensed our policy framework - suggested updates to policies and procedures. You also get priority access to our consultants for project work like policy drafting and preparation of regulatory documentation, and early-bird rates on training courses.

Download our Helpline datasheet